The buyer has a period of 7 days to pay and pickup the lots that have been awarded at auctions. Remember that if you are the winning user of the lot, the final invoice will reflect the amount bid plus the Subasta Real commission plus VAT on the commission. Also remember that if you choose to send your lot through a transport agency, the shipping costs will also be reflected in your invoice. The commission that Subasta Real applies to the sale of any lot is 18% + VAT (As an example if you win a lot with a bid of € 100 the final price of your invoice will be € 100 + € 18 commission + 3.78 € VAT on commission, Total € 121.78).

If you wish, Subasta Real will manage the shipment and packaging, which will always be the responsibility of the buyer, being also your sole responsibility for the damages that may be caused during said transport. Subasta Real can provide you with a rate chart before its completion.

If you wish to proceed to pickup the lot through our offices, you will have 30 days from the date of payment and issuance of the invoice. After that period, a charge of €5 per day will be applied for storage and insurance.

No claim on the awarded lots will be accepted under any circumstances, after 15 days from the issuance of the corresponding invoice to them, by Open Auctions S.L.

SHIPMENTS TO SPAIN PENINSULA AND BALEARIC ISLANDS: You can group several lots in a single order to save shipping costs. The cost of shipping depends on the so-called volumetric weight of the package, it does not depend on the price of the lot or the weight of the package. Shipments are insured up to €3000, for higher amounts additional insurance must be taken out. Shipments usually take between 24-48 hours from collection by the transport agency.

SHIPMENTS TO SPAIN CANARY ISLANDS: You can group several lots in a single order to save shipping costs. The cost of shipping depends on the so-called volumetric weight of the package, it does not depend on the price of the lot or the weight of the package. Shipments are insured up to €3000, for higher amounts additional insurance must be contracted. Shipments usually take between 7-10 days from collection by the transport agency. The cost of shipping does NOT include taxes or customs fees that must be paid by the recipient. The purchase invoice without VAT is enclosed with the package and the recipient will have to pay the customs management fees and taxes that correspond to them.

SHIPMENTS TO EUROPEAN UNION COUNTRIES: You can group several lots in a single order to save shipping costs. The cost of shipping depends on the so-called volumetric weight of the package, it does not depend on the price of the lot or the weight of the package. Shipments are insured up to €3000, for higher amounts additional insurance must be purchased. Shipments usually take between 7-10 days from collection by the transport agency. The shipping cost does NOT include taxes or customs fees to be paid by the recipient. Normally shipments to countries within the European Union are exempt from customs fees and taxes.

SHIPMENTS TO COUNTRIES IN THE REST OF THE WORLD: You can group several lots in a single order to save shipping costs. The cost of shipping depends on the so-called volumetric weight of the package, it does not depend on the price of the lot or the weight of the package. Shipments are insured up to €3000, for higher amounts additional insurance must be taken out. Shipments usually take between 15-20 days from collection by the transport agency. The cost of shipping does NOT include taxes or customs fees that must be paid by the recipient. The purchase invoice without VAT is enclosed with the package and the recipient will have to pay the customs management fees and taxes that correspond to him. Customs and tax costs depend on each receiving country.

Exclusion of Physical Invoices and Documents in Art Shipments

To optimize our processes, enhance sustainability, and ensure maximum security and accessibility of information, we've decided to exclude paper invoices and other physical documents (such as certificates or care guides) from the physical shipments of artworks.

Instead, all relevant documentation is provided digitally in PDF format. This method offers multiple advantages:

• Sustainability and Reduced Environmental Impact: Eliminating paper significantly lowers our consumption of natural resources and the carbon footprint associated with transporting additional materials, aligning us with more environmentally friendly practices.

• Efficiency and Organization: Digital documents are easier to store, organize, and retrieve, both for us and for our clients, preventing the misplacement or damage of physical documentation.

• Immediate and Universal Access: Information is instantly available on any internet-enabled device, allowing recipients to consult their purchase details anytime, anywhere.

• Enhanced Authenticity Verification and Security: Each PDF document includes a unique QR code. By scanning this code with any mobile device, you can access a secure platform where the document's authenticity and integrity are verified, ensuring the information is legitimate and has not been altered. This provides an additional layer of security that paper documents cannot offer.

• Reduced Risk of Damage or Loss: Physical documents attached to artworks risk being damaged in transit, accidentally separated from the shipment, or even lost. The digital format eliminates these risks.

In this way, we ensure you receive all necessary information in a more secure, efficient, and eco-friendly manner, with the added peace of mind of being able to verify its authenticity through QR code technology.